Privacy Policy
Last updated: January 18, 2026
Important: This Privacy Policy applies to the LocknLoud mobile application and related services. By using our app, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address for device registration and verification
- Device Information: Device identifiers for registration and management
- Alert Data: Information you provide when submitting theft alerts
1.2 Information We Capture
- Images: Photos taken through the app for theft alert purposes
- Location Data: GPS coordinates when submitting alerts (with your permission)
1.3 Information We Collect Automatically
- Usage Data: How you interact with our app
- Device Data: Device type, operating system, app version
- Log Data: Error logs and performance metrics
2. How We Use Your Information
We use the collected information for:
- Providing and maintaining our theft alert service
- Processing and responding to theft alerts
- Verifying device registrations
- Improving app functionality and user experience
- Communicating with you about your account and alerts
- Ensuring app security and preventing fraud
3. Legal Basis for Processing (UK & EEA Users)
We process your personal data based on:
- Consent: For location data and photo capture
- Contract: To provide our theft alert services
- Legitimate Interest: For app improvement and security
4. International Users
Our services are primarily designed for UK users. If you're accessing from outside the UK, please be aware that your data may be transferred to and processed in the UK, where our servers are located.
5. App Permissions
Our app requests the following permissions:
- Camera: To capture photos for theft alerts
- Location: To include GPS coordinates with alerts
- Storage: To temporarily store photos before upload
- Network: To communicate with our servers
6. Data Retention
We retain your data for as long as necessary to provide our services:
- Account Data: Until you delete your account
- Alert Data: For up to 2 years for security purposes
- Usage Data: For up to 1 year for analytics
7. Data Security
We implement appropriate security measures including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure cloud infrastructure (AWS)
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Restrict processing
- Data portability
- Withdraw consent
9. Children's Privacy
Our app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.